The office of the Financial Commissioner (Ombudsman) was established and operates on the basis of the Law on the Establishment and Operation of the Unified Body for Out-of-Court Resolution of Financial Disputes of 2010, as amended and/or replaced from time to time. The Body is a Legal Entity of Public Law and is managed by a nine-member board of directors.
Since December 2014, the Financial Commissioner has started accepting applications for the appointment of a Mediator, while in February 2015, it also started accepting applications for consumer complaints against financial companies such as banks, credit acquisition companies, investment companies, insurance companies, etc. From November 2019, the Financial Commissioner is considered an Alternative Dispute Resolution Body.
The current Financial Commissioner is Valentina Georgiadou.
Financial Commissioner
VALENTINA GEORGIADOU
Ms. Valentina Georgiadou is the Financial Commissioner, since April 2024. Prior to her appointment, she held the position of Assistant Financial Commissioner.
Deputy Financial Commissioner
Empty Position
Meet the Board of Directors
Avgi Chrysostomou Lapathioti
President
Ministry of Finance Representative
Celia Heraclidou
Vice President
Ministry of Energy, Commerce & Industry Representative
Ioanna Markidou
Member
Ministry of Finance Representative
Anastasia Stylianidou
Member
Ministry of Energy, Commerce & Industry Representative
Michalis Kronides
Member
Banks Representative
Liza Solonos
Member
Credit Acquiring Companies and Credit Servicers Representative
Akis Papachristodoulou
Member
Insurance Companies Representative
Andreas Koufkis
Member
Cyprus Investment Firms Representative
Loucas Aristodemou
Member
Consumers Representative