Submission of a Mediation Request for Restructuring of Credit Facilities by Natural Persons

A. GENERAL INFORMATION

(i) By completing this application, a natural person may submit an application to the Financial Commissioner for the appointment of a mediator for the purpose of restructuring credit facilities, provided that all the conditions provided for in Part VIA of the Establishment and Operation of the Unified Body for the Extrajudicial Resolution of Financial Disputes Law of 2010, as amended and/or replaced from time to time (hereinafter “the Law”) are met.

(ii) If you wish to submit your complaint by completing the paper application, you can submit it to the Financial Commissioner, in one of the following ways:

1. By hand at the address Kypranoros 15, 1st floor, 1061 Nicosia
2. By post: P.O. Box 26722, 1647 Nicosia
3. By fax to 22660584 or 22660118
4. By email at mediations@financialombudsman.gov.cy

To submit your application in one of the above ways (1-4), download the application: Mediation Application for Natural Persons

(iii) The application must be accompanied by proof of payment of the twenty euro (€20) fee, payable to one of the following accounts:

(a) Hellenic Bank Public Company Ltd
Account Name: E.F.EXO.EPILYSIS DIAF.CHRIMAT.FYSIS
IBAN: CY32 0050 0143 0001 4301 G437 0501
Swift code & BIC Code: HEBACY2N

(b) Hellenic Bank Public Company Ltd
Account Name: TAM EN FOR EKS EP DIAF XRIMAT FISIS
IBAN: CY78 0050 0109 0001 0901 7087 6401
Swift code & BIC Code: HEBACY2N

(c) Bank of Cyprus Public Company Ltd
Account Name: EN.FOREA EXO.EPIL.DIAF.CHRIM.FISI
IBAN: CY52 0020 0195 0000 3570 1944 4789
Swift code & BIC Code: BCYPCY2N

B. FALSE STATEMENTS AND CONCEALMENT OF INFORMATION

Under section 26 of the Law, a person who, when providing information for any of the purposes of the Law or the instructions issued thereunder, knowingly makes a false, misleading or deceptive statement in a material fact or conceals a material fact or in any way obstructs the examination of a complaint by the Body, is guilty of an offence and, on conviction, is liable to a term of imprisonment not exceeding two (2) years or to a fine not exceeding ten thousand euros (€10,000) or to both.

C. NECESSARY DOCUMENTS

To complete the application you will need to attach the following documents:

1. Proof of payment of application fee (€20).
2. Copy of Identity Card or Alien Registration Card (ARC) or Copy of Passport.
3. If the application is submitted by a representative: Power of attorney with original certification.
4. Credit facility agreement between a debtor and a licensed institution.
5. Statement of other credit facilities (if applicable).
6. Restructuring proposal from a licensed institution or a letter of negative decision for restructuring.
7. Certificate from the community manager that the mortgaged property is a primary residence or business premises.
8. Valuation of main residence or business premises (if any).

Allowed file types: PDF, JPG, JPEG, PNG
Allowed size: up to 2MB

Please ensure that you have the above documents when submitting the application to avoid inconvenience.

Note: If the complaint is submitted by more than one consumer, the complaint must be completed by all involved and a copy of the ID / Passport must be provided by all.

IMPORTANT NOTICE: English and Greek are the official languages ​​supported by the Office of the Financial Commissioner. Any information / documentation in another language must be accompanied by a translation into English or Greek.