COMPLAINTS
SERVICE
The consumer submits a completed complaint form against a financial institution. The complaint, provided that it meets the submission and examination criteria, in accordance with the provisions of the relevant legislation (Law 84(I)/2010), will be examined by the Agency.
MEDIATION
SERVICE
Mediation is a structured dispute resolution process, which takes place between the interested parties, with the assistance of the mediator, with the aim of restructuring non-performing credit facilities in cases where they are secured by a mortgage on the main residence or business premises.
DEBT VERIFICATION
SERVICE
Possibility of submitting a complaint by an eligible debtor to confirm the required mortgage debt before the foreclosure process. The complaint, if it meets the required conditions, will be examined by the Agency.