Submission of a Mediation Request for Restructuring of Credit Facilities by Natural Persons

A. GENERAL INFORMATION

(i) By completing this application, a natural person may submit an application to the Financial Commissioner for the appointment of a mediator for the purpose of restructuring credit facilities, provided that all the conditions provided for in Part VIA of the Establishment and Operation of the Financial Ombudsman of the Republic of Cyprus Law of 2010, as amended and/or replaced from time to time (hereinafter “the Law”) are met.

(ii) If you wish to submit your application by completing the paper application, you can submit it to the Financial Commissioner, in one of the following ways:

1. By hand at the address Kypranoros 15, 1st floor, 1061 Nicosia
2. By post (via registered mail): P.O. Box 26722, 1647 Nicosia
3. By fax to 22660584 or 22660118
4. By email at mediations@financialombudsman.gov.cy

To submit your application in one of the above ways (1-4), download the application: Mediation Application for Natural Persons

(iii) The application must be accompanied by proof of payment of the twenty euro (€20) fee. Payment can be made online here or to the following accounts:

(a) Eurobank Ltd
Account Name: E.F.EXO.EPILYSIS DIAF.CHRIMAT.FYSIS
IBAN: CY32 0050 0143 0001 4301 G437 0501
Swift code & BIC Code: HEBACY2N

(b) Eurobank Ltd
Account Name: TAM EN FOR EKS EP DIAF XRIMAT FISIS
IBAN: CY78 0050 0109 0001 0901 7087 6401
Swift code & BIC Code: HEBACY2N

(c) Bank of Cyprus Public Company Ltd
Account Name: EN.FOREA EXO.EPIL.DIAF.CHRIM.FISI
IBAN: CY52 0020 0195 0000 3570 1944 4789
Swift code & BIC Code: BCYPCY2N

B. FALSE STATEMENTS AND CONCEALMENT OF INFORMATION

Under section 26 of the Law, a person who, when providing information for any of the purposes of the Law or the instructions issued thereunder, knowingly makes a false, misleading or deceptive statement in a material fact or conceals a material fact or in any way obstructs the examination of a complaint by the Body, is guilty of an offence and, on conviction, is liable to a term of imprisonment not exceeding two (2) years or to a fine not exceeding ten thousand euros (€10.000) or to both.

C. NECESSARY DOCUMENTS

To complete the application you will need to attach the following documents:

1. Copy of Identity Card or Passport or Alien Registration Certificate (ARC) of the applicant.
2. A special Power of Attorney document accompanied by the original authorization, if the application is submitted by a representative.
3. The agreement for the credit facility between the debtor and the authorized institution or credit purchaser.
4. Statements of additional credit facility agreements, in the case these are more than one.
5. The proposal for restructuring from the authorized institution or the credit purchaser or the letter of the negative decision from the authorized institution or the credit purchaser.
6. The mortgage or collateral assignment over the property for which the credit facility was granted.
7. A certificate issued by the head of the community of the area in which the property is located which proves that the property is the primary residence or the business premises.
8. Appraisal of the primary residence or the business premises, if this exists.
9. Receipt of payment of the fee of twenty euro (€20) for the submission of the application.

Allowed file types: PDF, JPG, JPEG, PNG
Allowed size: up to 2MB

Please ensure that you have the above documents when submitting the application to avoid inconvenience.

Note: If the application is being submitted by more than one consumer, the application must be completed by all involved and a copy of the Identity Card / Passport / Alien Registration Certificate (ARC) must be provided by all.

IMPORTANT NOTICE: English and Greek are the official languages ​​supported by the Office of the Financial Commissioner. Any information / documentation in another language must be accompanied by a translation into English or Greek.