Accessibility statement for the Financial Ombudsman (Commissioner) website

Our Commitment to Accessibility

The office of the Financial Commissioner (Ombudsman) of the Republic of Cyprus is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to improve the user experience on our website for everyone and apply the relevant accessibility standards to enhance usability and inclusivity.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to provide an accessible and user-friendly experience for all visitors. These guidelines outline best practices to make web content more accessible for individuals with disabilities, including those with visual, auditory, cognitive, and motor impairments.

Measures to Support Accessibility

To enhance accessibility, we have implemented the following measures:

  • Website Design: Our website is designed with clear navigation, readable text, and adaptable layouts to accommodate different devices and assistive technologies.
  • Alternative Text: Images and non-text content include alternative text to assist screen readers.
  • Keyboard Navigation: The website supports full keyboard navigation for users who rely on keyboard-only access.
  • Contrast and Readability: We ensure sufficient contrast between text and background for readability.
  • Resizable Text: Users can adjust the text size without loss of content or functionality.
  • Accessible Forms: Our online forms are designed to be easy to navigate and complete.

Limitations

​While the office of the Financial Commissioner (Ombudsman) of the Republic of Cyprus strives to provide an accessible experience for all users, certain limitations may affect accessibility:​

  • PDF Documents: Some content is available only in PDF format, which may not be fully accessible to users relying on screen readers or other assistive technologies.
  • Third-Party Content: Some third-party content may not fully meet accessibility standards. We encourage users to contact us for assistance if needed. This third party content includes:
    • Embedded Maps: The website includes embedded maps to display office locations. These maps may not be fully accessible to users with visual impairments or those relying on screen readers, as they might lack alternative text descriptions or keyboard navigation support.​
    • External Links: The site provides links to external resources and documents hosted on other websites. The accessibility of these external contents may vary, and some may not conform to the same accessibility standards as financialombudsman.org.cy.​

We are committed to addressing these issues and enhancing the accessibility of our website.

Continuous Improvement

We are dedicated to continuously improving the accessibility of our website. Regular assessments and updates are conducted to identify and address accessibility issues.

Feedback and Contact Information

We welcome feedback on the accessibility of our website. If you encounter any issues or require assistance, please contact us:

We aim to respond to accessibility inquiries promptly and address any issues in a timely manner.

Third-Party Content

While we strive to ensure accessibility on our website, some third-party content may not fully meet accessibility standards. We encourage users to contact us for assistance if needed.

Policy Review

This accessibility statement is reviewed regularly and updated as needed to reflect improvements and changes in accessibility practices.

Last Updated: 24/03/2025