{"id":1384,"date":"2025-01-22T15:08:09","date_gmt":"2025-01-22T13:08:09","guid":{"rendered":"https:\/\/financialombudsman.org.cy\/?page_id=1384"},"modified":"2025-06-04T17:45:03","modified_gmt":"2025-06-04T14:45:03","slug":"services","status":"publish","type":"page","link":"https:\/\/financialombudsman.org.cy\/en\/services\/","title":{"rendered":"Services"},"content":{"rendered":"

[vc_row full_width=”stretch_row” gap=”15″ equal_height=”yes” content_placement=”top” el_class=”services”][vc_column width=”1\/3″][vc_single_image image=”234″ img_size=”180×197″ alignment=”center” css=””][vc_column_text css=””]<\/p>\n

COMPLAINTS<\/span>
\nSERVICE<\/h2>\n

[\/vc_column_text][vc_column_text css=””]The consumer submits a completed complaint form against a financial institution. The complaint, provided that it meets the submission and examination criteria, in accordance with the provisions of the relevant legislation (Law 84(I)\/2010), will be examined by the Agency.[\/vc_column_text][vc_btn title=”Submit Complaint” style=”flat” align=”center” css=”” el_class=”blue-button” link=”url:https%3A%2F%2Ffinancialombudsman.org.cy%2Fen%2Fservices%2Fcomplaints-service%2F|”][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”236″ img_size=”180×197″ alignment=”center” css=””][vc_column_text css=””]<\/p>\n

MEDIATION
\nSERVICE<\/h2>\n

[\/vc_column_text][vc_column_text css=””]Mediation is a structured dispute resolution process, which takes place between the interested parties, with the assistance of the mediator, with the aim of restructuring non-performing credit facilities in cases where they are secured by a mortgage on the main residence or business premises.[\/vc_column_text][vc_empty_space height=”28px”][vc_btn title=”Reuest Mediation” style=”flat” align=”center” css=”” el_class=”blue-button” link=”url:https%3A%2F%2Ffinancialombudsman.org.cy%2Fen%2Fservices%2Fmediation-service%2F|title:%CE%A5%CF%80%CE%B7%CF%81%CE%B5%CF%83%CE%AF%CE%B1%20%CE%94%CE%B9%CE%B1%CE%BC%CE%B5%CF%83%CE%BF%CE%BB%CE%AC%CE%B2%CE%B7%CF%83%CE%B7%CF%82|”][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”232″ img_size=”180×197″ alignment=”center” css=””][vc_column_text css=””]<\/p>\n

DEBT VERIFICATION
\nSERVICE<\/h2>\n

[\/vc_column_text][vc_column_text css=””]Possibility of submitting a complaint by an eligible debtor to confirm the required mortgage debt before the foreclosure process. The complaint, if it meets the required conditions, will be examined by the Agency.[\/vc_column_text][vc_empty_space height=”28px”][vc_btn title=”Debt Verification” style=”flat” align=”center” css=”” el_class=”blue-button” link=”url:https%3A%2F%2Ffinancialombudsman.org.cy%2Fen%2Fservices%2Fdebt-verification-service%2F|title:%CE%A5%CF%80%CE%B7%CF%81%CE%B5%CF%83%CE%AF%CE%B1%20%CE%95%CF%80%CE%B1%CE%BB%CE%AE%CE%B8%CE%B5%CF%85%CF%83%CE%B7%CF%82%20%CE%A7%CF%81%CE%AD%CE%BF%CF%85%CF%82|”][vc_empty_space height=”15px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1384","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/pages\/1384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/comments?post=1384"}],"version-history":[{"count":14,"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/pages\/1384\/revisions"}],"predecessor-version":[{"id":3015,"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/pages\/1384\/revisions\/3015"}],"wp:attachment":[{"href":"https:\/\/financialombudsman.org.cy\/en\/wp-json\/wp\/v2\/media?parent=1384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}